Information We Collect
When you call us at (714) 880-7758 or submit a request through our website, we collect your name, phone number, email address, and the address where you need mold removal. We also collect details about your mold problem - like the affected areas, visible damage, and whether you've had water leaks or flooding.
If you contact us on behalf of a tenant, property manager, or family member, we collect their contact details and the service address as well. We only ask for what we need to schedule your inspection, provide an estimate, and complete the mold removal work.
How We Use Information
We use your information to respond to your request, schedule your mold inspection, prepare your estimate, and keep you updated on the work. If you become a customer, we use your details to coordinate with our technicians, order materials, and follow up after the job to make sure the mold is gone and your space is dry.
We may also use your phone number or email to send appointment reminders, service updates, and occasional maintenance tips. You can opt out of non-essential messages at any time.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how visitors move through our pages. This helps us improve the site and make it easier for you to find the mold removal information you need.
You can adjust your browser settings to block or delete cookies. If you do, some parts of our website may not work as smoothly, but you can still call us at (714) 880-7758 to get help.
Analytics and Third-Party Tools
We use analytics services to see which pages are most helpful and where visitors might be getting stuck. These tools collect aggregated data like page views, time on site, and general location - not your name or contact details.
We may also use third-party scheduling or messaging tools to confirm appointments and send reminders. These providers only receive the information needed to perform those tasks, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with our own team, trusted service providers who help us run the business (like scheduling software or payment processors), and when the law requires it.
If we bring in a subcontractor for specialized work - such as duct cleaning or structural repairs - we share only the details they need to do their part. They are not allowed to use your information for anything else.
Data Retention
We keep your contact and service records for as long as you remain a customer and for a reasonable period afterward. This helps us honor any workmanship warranty, answer follow-up questions, and meet our legal and tax obligations.
When your information is no longer needed, we delete it or make it anonymous so it can't be tied back to you.
Data Security
We protect your information with physical, electronic, and procedural safeguards. Our team is trained to handle your details responsibly, and we limit access to only those who need it to serve you.
No method of transmission or storage is completely secure, but we work hard to keep your information safe and review our practices regularly.
Your Rights
California residents have the right to ask what personal information we have about them, request a copy, ask us to correct or delete it, and opt out of certain sharing. You can make a request by calling (714) 880-7758 or emailing us at [email protected].
We will verify your identity before acting on your request, and we will respond within the time required by California law. You will not be treated differently for exercising your privacy rights.
Children's Privacy
Our services are for adults and property owners. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
If we make a significant change that affects how we use your information, we will notify you by phone or email before it takes effect.